How do I know if my order is confirmed? 

Once an order has been paid for, you should receive an email invoice. This is your confirmation that we have received your order. If you do not receive an email please contact us. 

Check your junk first! 

What date should I choose when ordering online? 

When ordering online, please select the date of your actual event and we will do the rest. If you require an earlier pick up than the day before your event, please contact us. 

How do I know if the dress I want is available for my date? 

When looking at the calendar online, if your date is shaded grey, it's unavailable. If it is white and unshaded, it is available. If you would like to further confirm, you are welcome to get in contact with us. 

Do I select my event date or date I want the dress to arrive when ordering online? 

Please select the date of your actual event and we always aim to have your garment arrive a day or two before that. We send everything express. We do understand that postage can be very hit and miss. We work to make sure it does arrive the day before your event. If you would prefer to receive it a few days before we suggest that you select the overnight express option on our website to avoid disappointment. This still isn’t a grantee but AusPost (our choice of postage) does priorities this over regular Express.  

  

When will my dress arrive? 

West Coast Dress Hire aims to post all orders one week in advance express to allow ample time for Auspost. This is pending dress availability. If the hired garment is hired out the weekend prior to yours, it will be posted on the Monday before your event. 

  

How long do I have my dress for? 

Wearing your dress on a weekend? 

Once you receive your garment, the dress is yours for the whole weekend! 4 day rental period. 

All we ask, is that you pop the dress into the prepaid and prepared postage satchel that we send along with your dress on the Monday after your event and hand it directly over to someone at your local post office. 

PLEASE DO NOT PUT YOUR GARMENT IN ANY POSTAGE BINS OUTSIDE OF THE POST OFFICE. If you place this in an AusPost bin you will be charged additional late fees.  

Wearing your dress for a midweek event? 

In this case, all we ask is that you pop the dress into the prepaid and prepared postage satchel that we send along with your dress on the next business day after your event and hand it directly over to someone at your local post office. 

PLEASE DO NOT PUT YOUR GARMENT IN ANY POSTAGE BINS OUTSIDE OF THE POST OFFICE. If you place this in an AusPost bin you will be charged additional late fees. 

Can I get a postage try on? 

Absolutely you can! 

As the try on hire is still out of our hands for the same period as a regular hire. Please contact us to organise this.   

Do I have to pay for postage when I return it? 

Nope! We cover postage both ways within our costs! We will send your garment with a prepaid, prepped return satchel inside so all you must do is wear the garment, pop it in the return satchel and hand it over to someone at your local post office! 

Can I put it in an express Auspost bin for return? 

No. These bins do not get emptied as frequently as we need them to be for us to get our garments back in time for the next hire. Please only return your postage order by handing it over directly to someone at your local post office in your prepaid express satchel that we sent with your order! 

Where can I track? 

Australia Post is our postal service. We will send you a tracking number once your order has been shipped! You can track this on the Auspost website. We have now moved to shopify where you can track your product Via the Shop App.  

NOTE: 

Please be mindful of pre-existing orders when ordering interstate, as these are generally a two week turn around. At a team member discretion, your order may be subject to cancellation if it effects an order made prior to yours. If this is the case, a store credit will be administered in place of a refund. Lastly all postage orders have to be approved before processing, we will be in contact if we cannot get you the dress in time. 

When can I pick up my dress? 

If your event is on a weekend (Friday, Saturday or Sunday), your hire period will be 4 days. 

The earliest a pickup can be is Thursday from 4PM unless specifically advised otherwise by a West Coast Dress Hire staff member. 

If your event is on a weekday (Monday-Thursday), your hire period will be 3 days. You can pick up your garment the day before your event and it must be dropped back the day following your event unless specifically advised otherwise by a West Coast Dress Hire staff member. 

  

Can someone else pick up my dress for me? 

Yes absolutely they can! All we ask is that yourself and the person picking it up are aware that they will then be liable to give your garment a double check and clear the condition on your behalf. 

If they pick it up and give the all clear, take it to you, and you’re unhappy with the condition, we’re unable to provide any compensation as they cleared it on your behalf. 

  

Can I try my dress on when I pick it up? 

You are most welcome to try on your dress upon pick up! Please note that all garments at this point would have been cleaned and prepped. We, at West Coast Dress Hire, are not liable for any marks or damages that occur to the dress during this in-store. Any further cleaning or seamstress work needed from this will need to be done at the cost of the customer. 

What if I’m having second thoughts on my dress? 

After a booking has been made and paid for, swaps can be made at a $10 service fee. 

These swaps are limited to: 

Swapping to a new dress. This will incur a $10 service fee plus any additional cost if the new dress is more expensive than the original. You can only swap to a new dress that is available for your date. No compensation will be provided if the new dress is cheaper than the original. 

Swapping the date of your hire. This will also incur a $10 service fee and is only achievable if your dress is available for your new date. If your dress is unavailable for the new chosen date, no compensation will be given as this is a result of change of mind. 

Can I drop off after hours? 

No. We do not have an after-hours drop box. Please only drop off your hired garment during our opening hours on the day you have been instructed by a West Coast Dress Hire team member to drop it off. If it is late, the $10 per day late fee will apply. 

Can I drop off on Tuesday after the weekend instead of Monday? 

All Tuesday drop offs will incur a $10 late fee unless cleared with a West Coast Dress Hire team member prior. 

Can someone drop it off for me? 

Yes, someone else is more than welcome to drop off your dress on your behalf. Please note that they will then be liable to pay any late, extra cleaning or damage fees instore. 

I got covid and can’t drop off my dress, what do I do? 

We understand these things happen. However, all drop offs are still to be done on Monday. 

Any of your family or friends are able to drop it on your behalf. 

If it is not dropped by 5.30 PM Monday, the $10 per day late fee will still occur until it is dropped off. For every 4 days after the designated drop off date, that the garment is late, the $40 will turn into another full hire fee as our hire period is 4 days. 

How long do I have my dress for? 

If your event is on a weekend (Friday, Saturday or Sunday), your hire period will be 4 days. 

The earliest a pickup can be is Thursday from 4PM unless specifically advised otherwise by a West Coast Dress Hire staff member. 

If your event is on a weekday (Monday-Thursday), your hire period will be 3 days. You can pick up your garment the day before your event and it must be dropped back the day following your event unless specifically advised otherwise by a West Coast Dress Hire staff member. 

  

Can I take the dress the same day I try it on? 

You are more than welcome to try on, book, and take home the garment on the same day provided it is the day of or the day before your event. 

You also must clear that you are happy with the condition that the garment is in as this is classed as a last-minute hire, and we do not have time to get it professionally cleaned or fix any discrepancies. 

If you’re happy, we’re happy! 

• Last minute hires are considered as: 
• Try on and take that day  
• Order online and collection the next day  
• Order that day and pick up that day  
• Phone call orders without seeing the garment for pick up that day 
• Postal orders mailing interstate with in the 4 Business-day deadline  
• We are not able to get the garment cleaned in time or organise seamstress alterations  
• We unfortunately are not able to offer compensation for minor marks seen after taking the garment from the Leederville Shop. 

 

What happens if I get covid after the weekend and can no longer drop off my dress by Monday? 

We understand these things happen. However, all drop offs are still to be done on Monday. 

Any of your family or friends are able to drop it on your behalf. 

If it is not dropped by 5.30 PM Monday, the $10 per day late fee will still occur until it is dropped off. For every 4 days after the designated drop off date, that the garment is late, the $40 will turn into another full hire fee as our hire period is 4 days. 

  

I’m going on a holiday, can I hire dresses and take them with me? 

Of course you can! Please get in contact with us preferably via email or come instore so we can arrange an extended hire period for you! 

• READ OUT BLOG HERE  
• If you are taking the garment away with you, please note these additional T &CS  
• If flying interstate or internationally, please put our garments in your hand luggage only 
• Any garment that is placed in checked luggage can be a risk of being lost in transit. If the luggage is misplaced with our garment inside, you will be liable to pay full retail price for the garment as this can be deemed as a ruined/ lost piece.  
• This will need to be done via phone or email. INSTAGRAM will not be excepted.  
• All payments can be made via bank transfers.

Do I have to wash the dress myself? 

Please do NOT wash or dry clean any hired garment yourself! At West Coast Dress Hire, take care of all regular dry-cleaning which is all inclusive in your hire price! 

Incorrect laundering of our garments will result in an additional dry-cleaning fee. 

If the incorrectly cleaned item is now in a state beyond repair and cannot be hired again, you will be charged the full retail price of the garment for replacement as per our terms and conditions. We reserve the right to maintain ownership of the ruined garment. 

What if I spill something on my dress? 

Please get in contact with us as soon as you can so we are aware of the damage. 

As stated in our terms and conditions, excessive marks and stains will incur a $40 additional dry-cleaning fee upon drop off instore. (PLEASE READ TERMS ADN CONDITIONS)  

Will the dress I’ve hired be cleaned before I wear it? 

At West Coast Dress Hire, we get every garment cleaned and any seamstress work done prior to your hire as we take pride in our garments and always want our customers to look and feel their very best. 

Is dry cleaning included? 

Regular dry-cleaning is all inclusive in the hire price, we take care of that. Please do not clean or get your garment cleaned. You will only be charged a $40 extra dry-cleaning fee 

What is deemed as “excessive marks and stains”? 

If the garment is returned with stains that from products that are oil base, these are classified as damaged (see damages FAQ) 

What happens if the dress is returned damaged or stained? At West Coast Dress Hire, we understand that accidents happen! If the garment is returned with excessive stains, including alcohol stains, mud, make up, ink, bodily fluids (blood ect.), glue or dress tape residue, the client will incur a $40.00 fee. This is in place to cover the extra the costs for special care at the dry-cleaner.  Similarly, if the garment is returned with minor damages, such as broken straps, small holes or torn seams, the client will incur a fee subject to the severity of the damage. This can vary from $20- $60.00 this is then further mended by our chosen seamstress.  

 What is considered a damage or stain? Stains include but are not limited to: Damages include but are not limited to: 

• Alcohol, food, mud, bodily fluids, odour, tape residue, makeup, ink, stamps, dirt, nail polish, glue etc. 

Damages include but are not limited to:

• Pulls/dents from sitting on rough surfaces 
• Broken straps 
• Broken zips/rips at the bottom of zips 
• Holes in the hem 
• Rips  

• Please note that a small rip that is made in the center of the dress is often unrepairable this will be deemed as ruined.  
• Garments that come back with excess holes and mud marks can be deemed unwearable.  
• Please note when hiring.  

Everyone is welcome at West Coast Dress Hire – we happily welcome walk-ins Tuesday – Sunday. We are currently by appointment on Mondays for our winter season. These appointments can be made via our website. All appointments will be from 12pm – 4pm.  

Our store is located at 19/181 Oxford Street Leederville and our opening hours are as follows: 

Monday – 12-4pm for try on’s. & 12-5:30pm for all garments being returned.  

Tuesday: 10am – 5.30pm 

Wednesday: 10-7pm  

Thursday: 10am – 7pm 

Friday: 10am – 5pm 

Saturday: 9 – 2:30pm  

Sunday: 11:30- 3:30pm  

Please note these are subject to change seasonally.  

Are you open on public holidays? 

We will be open on the 26th of January. 

We open seasonally on public holidays.  

Unless mentioned on google or our social media assume we are open.  

How do I know if a dress is available for try on’s? 

The easiest way to know is to just give us a call, message or email and we can let you know for certain what is instore. 

Can I get a postage try on? 

Absolutely you can! 

As the try on hire is still out of our hands for the same period as a regular hire. Please contact us to organise this.   

What happens if a dress gets damage while I’m trying it on? 

Please make a staff member aware of said damages. Pending the severity of these damages, you will be charged accordingly. 

 

IDENTIFICATION For insurance purposes, West Coast Dress Hire will keep a copy of your Drivers License and/or credit card details on file for the duration of the Hire period. West Coast Dress Hire reserves the right to take all steps necessary to collect amounts due from you, including but not limited to; legal action and/or using third party collection agencies.  

You are liable for the cost of the Garment + any costs incurred by West Coast Dress Hire to recover money from you should the garment not be returned in accordance with the Terms and Conditions. 

 

HIRING – INTERSTATE POSTAGE 

Please select your hire date as the date you would like your garment to arrive. Ideally the day prior to your event and no more than two days before the event. We require a MINIMUM of 4 full business days’ notice to allow express postage time, however, the earlier is always better. We send everything Express. 

Please be mindful of pre-existing orders when ordering interstate, as these are generally a two week turn around. At a staff members discretion, your order may be subject to cancellation if it effects an order made prior to yours. If this is the case, a store credit will be administered in place of a refund. 

In your parcel you will receive: 

• Your garment/s 
• A return prepaid postage bag 
•  Instructions on how to post the garment back.  
• Please read these upon delivery of your item/s. 

  

COLLECTION  

Please select the date before your event within our Calander booking system. From this please note we have a blanket collection time of from 4pm on the Thursday before your event.   

If you have a specific hire period (more than 4 days or mid-week) you would like, please call or come to the store so we can try to accommodate this. 

Once a customer collects their hired garment from us in the store, they agree to accept the garment on condition that it is.  

Furthermore, if a customer has nominated someone else to collect the garment on their behalf, this person is liable to check over and clear the condition of the garment.  

Once the garment has been cleared and left the store premises, West Coast Dress Hire is unable to provide any compensation for discrepancies. 

   

RETURNS 

All garments hired over a weekend period (Friday-Sunday) must be returned to 19/181 Oxford Street, Leederville 6007, either 11:30 - 3:30 pm Sunday or 12-5pm Monday. 

We do not have an after-hours return box, so please come to the store during these hours. 

There is a $10 late return fee applicable to all drop offs made after the nominated return date. 

Garments hired for a mid-week event must be returned to the store on a date provided by a West Coast Dress Hire staff member. 

Please note that we do not except uber delivery drop offs at West Coast Dress Hire. If you need to do this, please contact is via mobile phone. 

 

POSTAL returns! - We can do a Postal return for you if you don’t think you’ll have time to return the dress.  

This will be an additional $16 upon your hire 

Please note that if you mail the dress back to us without this being organised with an employee of West Coast Dress Hire you will be charged a late fee for every day that it doesn’t get back to us.  

If you mail it back to us without our consent and you put the wrong return details on the packaging, you will be charged the full retail price of the garment as we won’t get it back from Aus Post. 

 

LAST MINUTE HIRES  

• Last minute hires are considered as: 
• Try on and take that day  
• Order online and collection the next day  
• Order that day and pick up that day  
• Phone call orders without seeing the garment for pick up that day 
• Postal orders mailing interstate with in the 4 Business-day deadline  
• We are not able to get the garment cleaned in time or organise seamstress alterations  
• We unfortunately are not able to offer compensation for minor marks seen after taking the garment from the Leederville Shop. 

TAKING THE GARMENT AWAY WITH YOU!  

*Please add link to the blog post* 

• If you are taking the garment away with you, please note these additional T &CS  
• If flying interstate or internationally, please put our garments in your hand luggage only 
• Any garment that is placed in checked luggage can be a risk of being lost in transit. If the luggage is misplaced with our garment inside, you will be liable to pay full retail price for the garment as this can be deemed as a ruined/ lost piece.  
• This will need to be done via phone or email. INSTAGRAM will not be excepted.  
• All payments can be made via bank transfers. 
•  

CLEANING OF GARMENTS  

DRESSES ARE NOT TO BE WASHED/DRY-CLEANED OR ALTERED BY THE CUSTOMER UNDER ANY CIRCUMSTANCES. 

 

DAMAGES 

Regular dry-cleaning fees are all inclusive of the cost of hire. 

If your hired garment is returned in a poor condition i.e., excessive stains, mud marks, alcohol, bodily fluids, food etc, a stain removal/repair fee of $40 will be charged upon return. 

If your hired garment is returned with non-pre-existing damages needing to be repaired by a seamstress, you will also be charged a minimum of $40 upon return.  

Seamstress fees may be applied depending on the state and work required to fix said damages. These vary depending on the severity of the damage. 

If your hired garment is returned in a state beyond repair, you will be charged the full retail cost of the garment. 

All of these costs must be paid in-store or via bank transfer when you are contacted by a West Coast Dress Hire staff member. 

If someone returns the dress on your behalf, they will be liable to pay these additional fees instore. 

After payment, West Coast Dress Hire then reserves the right to maintain ownership of the damaged garment. 

The damaged garment is required to be returned to West Coast Dress Hire regardless of the condition of the dress. Until the damaged dress is returned instore, it will be considered as still being hired out. As our rental period is 4 days, for every 4 days that the garment is not returned to us you will be charged the full rental fee of the garment. 

  

REFUNDS Once an order has been placed and payment has been processed, West Coast Dress Hire does not offer any refunds. 

If you would like to change the date you wish to hire a garment for, contact must be made via phone or email (Instagram or social media will not be considered a valid point of contact). If the swap can be made, we will arrange this. However, if the garment is unavailable for your new date, no refund will be given. 

If you would like to swap the garment that you have hired for your date for a different garment, we can accommodate this at a $10 service fee. This is dependent on the availability of the desired garment. If the garment is more expensive than the original hire, you will be charged the difference of the hire price plus the $10 service fee. If the updated garment is at lower value than the originally chosen, no compensation will be given for the difference and the $10 service fee will still be charged.   

We do not offer refunds or credits for the following: 

• Change of mind 
• Not attending the event 
• If you choose to not wear the garment 
• If you do not pick up your garment 
• If you are sick (inclusive of covid) 
• If the event has been cancelled 
• If you hired a garment instore took it with you and then chose not to wear it/ and or weren't happy with the garment once leaving the premise  

 

Please note that these garments are hire pieces. We work around the clock to keep these garments in the highest standards for our customers. We do consistently update our garments prices to best reflect the dresses.  

Please do not hesitate to contact us directly via mobile to discuss any issues that might occur.