Express Post Australia Wide
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no need for a booking!
Wear now pay later

Terms and Conditions

 PLEASE NOTE T&C’S BELOW APPLYING TO YOUR HIRE.

HIRING – INSTORE PICKUP
Please select your hire date as the date you would like to pick up your garment from the store. Ideally the day prior to you event and no more than two days before the event.
If you have a specific hire period you would like, please call or come instore so we can try to accommodate this.
Once a customer collects their hired garment from us instore, they agree to accept the garment in the condition that it is. Furthermore, if a customer has nominated someone else to collect the garment on their behalf, this person is liable to check over and clear the condition of the garment. Once the garment has been cleared and left the store premises, WCDH is unable to provide any compensation for discrepancies.

HIRING – INTERSTATE POSTAGE
Please select your hire date as the date you would like your garment to arrive. Ideally the day prior to your event and no more than two days before the event. We require a MINIMUM of 4 full business days’ notice to allow express postage time, however, the earlier is always better. We send everything Express.
Please be mindful of pre-existing orders when ordering interstate, as these are generally a two week turn around. At a staff members discretion, your order may be subject to cancellation if it effects an order made prior to yours. If this is the case, a store credit will be administered in place of a refund.
In your parcel you will receive:
– Your garment/s
– A return prepaid postage bag
– Instructions on how to post the garment back. Please read these upon delivery of your item/s.

RETURNS
All garments hired over a weekend long period (Friday-Sunday) must be returned instore to 19/181 Oxford Street, Leederville 6007, from 11-4 Sunday or 10-7 Monday.
We do not have an after-hours return box, so please come instore during these hours.
There is a $10 late return fee applicable to all drop offs made after the nominated return date.
Garments hired for a mid-week event must be returned instore at a date provided by a WCDH staff member.

DAMAGES
DRESSES ARE NOT TO BE WASHED/CLEANED OR ALTERED BY THE CUSTOMER UNDER ANY CIRCUMSTANCES.
Regular dry-cleaning fees are all inclusive in the cost of hire.
If your hired garment is returned in a poor condition i.e., excessive stains, mud marks, alcohol, bodily fluids, food etc, a stain removal/repair fee of $35 will be charged upon return.
If your hired garment is returned with non-pre-existing damages needing to be repaired by a seamstress, you will also be charged a minimum of $35 upon return. Extra seamstress fees may be applied depending on the state and work required to fix said damages.
If your hired garment is returned in a state beyond repair, you may be charged the full retail cost of the garment for replacement.
All of these costs must be paid instore or via bank transfer when you are contacted by a WCDH staff member.
If someone is returning the dress on your behalf, they will be liable to pay these additional fees instore.
After payment, West Coast Dress Hire then reserves the right to maintain ownership of the damaged garment.
The damaged garment MUST be returned to WCDH regardless of the condition of the dress. Until the damaged dress is returned instore, it will be considered as still being hired out. As our rental period is 4 days, for every 4 days that the garment is not returned to us you will be charged the full rental fee of the garment.

REFUNDS
Once an order has been placed and payment has been processed, West Coast Dress Hire does not offer any refunds.
If you would like to change the date you wish to hire a garment for, contact must be made via phone, email or Instagram. If the swap can be made, we will arrange this. However, if the garment is unavailable for your new date, no refund will be given.
If you would like to swap the garment that you have hired for your date to a different garment, we can accommodate this at a $10 service fee. This is dependent on the availability of the desired garment. If the garment is more expensive than the original hire, you will be charged the difference of the hire price plus the $10 service fee. If the garment is less expensive than the original hire, no compensation will be given for the difference and the $10 service fee will still be charged.

Store credit can be provided circumstantially based upon staff member discretion. Store credit will only be considered as an alternative to a refund if the circumstances are highly unusual and cannot be controlled by WCDH or the customer. This will ultimately be decided by the Director or Manager at WCDH.

We do not offer refunds/store credits for the following:
– Change of mind
– Not attending the event
– If you choose to not wear the garment
– If you do not pick up your garment
– If you are sick
– If the event has been cancelled

COVID
If your event has been cancelled due to covid, you must provide evidence of this cancellation in order to receive a store credit. This will be valid for 3 months. Furthermore, if you have been diagnosed with COVID, you must provide proof of diagnosis (RAT or PCR) to be provided store credit. This will be valid for 1 month.

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