Welcome to the West Coast Dress Hire' Guide to all things Delivery Options! Read the best ways to get our garments to you!
Below we do go into detail into all things AusPost, Home Delivery and Collection in-store! Understand why we have so many options and how they could best help you!
Hey West Coast Fam!
It's Thursday and we're back with your weekly blog to learn all things West Coast Dress Hire! With the re-launch of our website also comes our upgraded delivery options!
Instead of having either a pickup option for free or express postage for $28 only, we now offer SIX ways to pick up and return your hire!
Each of these have been carefully chosen to suit your individual hiring circumstance. Whether you’re wanting to physically pick up and drop off your dress, have it posted to you and post it back or a last-minute postal hire, we have an option for everyone’s convenience.
The Break Down…
Option #1 – Local Pickup and Drop Off
This is our most popular option for our Perth girlies and our favourite because we get to give our beautiful customers a very special in-store experience! We feel this separates us from a regular dress hire company feeling very transactional, we love building a relationship with each and every one of you that walk through our doors and truly value your support of our small business. With this option you will be able to come into our gorgeous shopfront located at 19/181 Oxford St, Leederville and pick up your freshly cleaned and prepped garment, give it a quick look over to ensure you’re happy prior to taking it and have a little re-run down of Ts & Cs!
With this choice, you’ll be required to drop the dress back to the same location the day after your event if your event is mid-week, or by Monday at 5PM if your event is over the weekend! Upon drop off, we will give the dress a quick look over to ensure no damage or additional cleaning fees are applicable. This is the part where you also show us any photos you got (our favourite part!) After that, you’re all done!
Option #2 – Express Postage
This option our most popular postage choice and is $28 on top of the hire price, both ways are sent with express post and require a signature upon delivery. With this option, we require a minimum of 4 days transit time to domestic metro locations and 7 days for rural locations to allow Aus-post to do their thing.
Unfortunately, Auspost is unpredictable sometimes so the earlier you can order, the better! PSA: If you do live rurally and order well in advance, please contact us to advise your order may take a little extra time in transit so we can send it earlier for you!
Express post allows for your chosen garment to be sent directly to your doorstep or workplace, whichever is more convenient for you!
Option #3 – Platinum Express Postage
Platinum Express is a new option for us here at West Coast! We are so excited to finally be able to make your last-minute interstate hires happen! These must be ordered by Wednesday 10am for us to be able to guarantee on time arrival. As this has a higher postal priority than regular express, it is a touch more costly at $35 on top of your hire price but it’s worth it to look amazing at your weekend event we think! Who doesn’t love being a priority! The only catch with this option is it is only for metro postcodes, otherwise it gets sent at a regular express transit time. You can check if your postcode qualifies HERE .
Option #4 – Home Delivery (Drop off or only)
Calling all Perth metro girlies! This one is for you. We understand times can be busy leading up to a big event and we want to make the hiring process as seamless as possible. This option is NOT a postage option, one of our staff members will personally drop the garment to your preferred location (work, home or boarding school/uni)! It is only $15 on top of the hire price and saves you the time on a weekday of picking up your dress when you could spend that time prepping for you big event!
These drop off’s generally occur on Thursday’s for weekend events but we can arrange an earlier drop off if your event falls on a week night. With this option, you will be required to drop the garment back to our shopfront location in Leederville by 5PM on the Monday after your event or the otherwise agreed drop off day.
Option #5 – Home Delivery (Drop off and Pickup)
This is our top pick for all of you corporate ladies and mumma’s that don’t have a second to yourself! We see you, we hear you! As much as we LOVE seeing your little ones in the store, sometimes they’re just not in the mood to leave the house! We feel that sometimes too!
For a simple $25 on top of the hire price, not only will the dress be personally dropped to your preferred location as the previous option, we will also pick up the garment the following week. Order online, drop off and pick up sorted and you don’t even have to leave the house!
Corporate girlies, being located in Leederville, we are super close to the Perth CBD and can drop off and pick up your garment from your office building! Have a big work event and a few of you are hiring with us? We can do a bulk drop off and pick up, contact us HERE .
Option #6 – Local Pickup with Postage Return
Are you hiring with us from Perth but travelling for an event? This is where this option is the perfect fit. For $15 to cover postage fees and a small delay in getting the garment back, you can pick up your dress from our Leederville shopfront and post it back from your event location the business day after wearing! This is the perfect way to avoid those late fees and not worry about anyone else missing out. With this option, we will give you your dress upon pick up with a prepped, pre-paid return satchel and all you have to do is wear the dress, pop it in the satchel and hand it directly over the counter at the closest Auspost. Did someone say convenient?
Let’s talk add ons at checkout…
This is a new feature we are offering too! I know, it’s a lot to wrap your head around. Insurance is what Auspost calls “extra cover” and means that if the dress you’ve hired has been lost or damaged in transit, Auspost will refund the valued item cost. What does this mean for you? For $10 at checkout if you choose insurance and the dress gets lost or damaged before it gets to you, you will be refunded the entire hire cost and postage price and we will keep the rest to replace the garment.
If you do NOT choose insurance and the garment gets lost or damaged in either way of transit, you will be liable to financially compensate for the lost/damaged item in the form of retail price for us to replace it.
$10 for insurance is a small price to pay rather than a potential $600 for that Natalie Rolt set you hired!
This is more for our local pick-up queens!
Our regular pick up and drop off time is Thursday from 4PM and drop back by Monday 5:30PM. Upon checkout now, you’ll be able to opt for an early Wednesday from 4PM pick up or a Tuesday by 5:30PM drop off for an additional $10 either way if an early pick up or late drop off suits you more.
If you’re happy, we’re happy!
Sign for Delivery
You might be wondering why we make every postage order recipient sign for their order upon delivery. This is an additional $3 per order but don’t worry, it’s already included in the shipping price and is there to ensure that each and every parcel gets delivered to the correct address and the correct person! Believe it or not, we have had a couple of parcels get stolen from posties leaving them unattended or being delivered to the wrong household.
It’s a win, win for everyone! You get your order, we don’t lose a dress, everyone’s happy!
We understand many of you work or won’t be home during delivery hours, if this is the case, you’ll be able to pick up your parcel the next day at your local post office or get in contact with us so we can arrange a different address to send it to (work for example) or we can come to another agreement!
We hope this helps!
See you next week for our weekly blog x
The Team at West Coast xx